It's a popular interview question on social media marketing. A small percentage of unfavorable comments are made solely for the purpose of drawing attention to themselves.
You must determine which of them truly requires your attention and which does not.
People nowadays will go to any length to gain attention, and we don't need to waste our time responding to such remarks.
If you truly need to respond to some unpleasant remarks, be polite and respond to them as a business with a human touch, rather than engaging in social media debates.
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